“A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.”
– Mahatma Gandhi
At FCG, we value the customer care domain. We work with our clients to help them capture insights and analytics to improve their service delivery model and increase value to their customers. Our visualization ecosystem for Omnichannel Customer Intelligence bridges available content with sustainable content to establish a value-chain for automation. Our deliverables may include enterprise roadmaps, business intelligence and transformation case studies, logical model summary, video journals (user stories), customer engagement studies, mobile platforms, Web-based applications, digital signage, marketing collateral, or data integration model.